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General Information


Job title: Technical Communicator
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Job location: Open, OH  44147 United States
Requisition code: 1588-13
Date posted: 05/23/2013
Job type: Full-Time
Compensation: Our environment is a workplace of outstanding employees who are rewarded for their service, commitment, performance and results. As a full time employee the following are available: Retirement plan, health insurance, dental insurance, vision insurance, life insurance, LTD/STD, paid vacations/holidays, educational assistance, flexible spending plan and credit union.
Equal Opportunity Employer M/F/D/V
Job Category:Training
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Job Description

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Technical Communicators primary responsibility is to act as a point of contact for resolution of all product problems, commercial and technical issues between Caterpillar and the dealership for the Equipment Division. Technical Communicator will also control the technical information within the dealership, including distribution of electronic service publications and letters. This person will also perform occasional on-site assistance to field serviceman in trouble-shooting situations. Occasional travel required to attend Cat technical seminars/training sessions. In addition to these functions the communicator may have additional responsibilities such as warranty processing or product application engineering (fabrication, customizing, etc.). Travel will be required during training and orientation period.
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Job Requirements

Education, training, experience:
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COMPETENCIES LIST AND DESCRIBE (Knowledge, skills, talents, behaviors to do the job.):

Demonstrate excellent verbal and written communication skills – must be customer oriented – high energy level – able to handle multiple tasks – organized and detail oriented – a self-starter - ability to learn technical material – maintain excellent working relationships with Caterpillar personal. Must be able to demonstrate excellent computer application skills.

JOB QUALIFICATIONS (Education, type of experience, # of years experience, specialization, technical, knowledge, requirement.):

10+ years of experience with Caterpillar Heavy Equipment as a service technician, either shop or field; or similar experience desired. Must have a basic understanding of Caterpillar and Ohio CAT warranty policies and claim procedures. Must have completed basic courses in engines, hydraulics, and electrical systems, and be able to read and explain schematics as used in Caterpillar service manuals.
HS Diploma or GED required
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