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General Information


Job title: Branch Operations Manager
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Job location: Sheldon, IA  51201 United States
Requisition code: 2012-2686
Date posted: 05/06/2013
Job type: Full-Time
Compensation: Highest pay in the industry plus excellent benefits including medical, dental insurance, 401k and more.
Job Category:Management
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Job Description

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Join one of the most successful Caterpillar dealers in the country! Established in 1914, Ziegler Cat has a long-standing reputation as a choice destination for people seeking rewarding, stable careers.


Ensure the highest level of customer satisfaction through establishing a culture of professionalism, open interactive team communication, and a focus on acting with a sense of urgency for our customers
Create annual business plan and budget to promote machine sales, parts and service, safety, and teamwork
Produce a weekly report on branch activities
Develop and manage employees' growth through mentoring and training, and help recruit and hire additional branch personnel
Maintain the branch facility while reinforcing established Practices and Procedures to Ziegler standards
Implement and maintain procedures to meet customer's expectations for after-hours parts and service
Promote a safe and clean work environment
Identify opportunities for improvements, cost savings and ultimately drive branch profitability
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Job Requirements

Education, training, experience:
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2-year college degree required; 4-year college degree preferred
5+ yrs. experience in related field, preferably Construction or Agriculture Equipment
2+ years of hands-on service experience (technician, customer service, etc.)
2+ years previous management or supervisory experience preferred
Strong communication skills; able to communicate effectively across all levels of staff as well as with customers
Exceptional leadership, conflict resolution, and negotiating skills
Independent thinker and resourceful; sound decision-making skills and thrives under pressure
Outstanding customer service skills and superior level of professionalism
Previous budgetary responsibilities a plus
High level of honesty & integrity

What We Can Offer You:

• Health, Vision, and Dental Insurance
• 401k with match
• Disability & Life Insurance
• Paid Holidays & Personal Time Off
• Wellness programs
• Ongoing technical training
• Advancement opportunities
• Company provided uniforms and safety glasses
• Safe, clean, and friendly work environment

Why Ziegler?:
Join a company with a 90-year reputation as a choice destination for people seeking rewarding, stable careers.

Ziegler is one of the largest and most successful Caterpillar dealers in the United States. Beyond clean, friendly work environments and state-of the-art equipment, tooling, and machinery, we offer a comprehensive package of benefits covering all the essentials of health, wellness, and financial planning – making life and work more enjoyable and rewarding. Our employees also gain experience respected throughout the industry and access to training and support to advance and achieve professional goals. Ziegler Cat is an EEO Employer.

Qualified applicants should click here to submit a resume.

To search for other open positions at Ziegler, please visit our career website at
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