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Job: Help Desk Technician (17-0153), Cashman Equipment, Elko, NV, NV


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General Information

(3624794)

Job title: Help Desk Technician (17-0153)
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Job location: Elko, NV, NV  89801 United States
Requisition code:
Date posted: 11/10/2017
Job type: Full-Time
Compensation:
Job Category:Other
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Job Description


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Title Help Desk Technician
City Elko
State NV
Description •Identifies, diagnoses, tracks and resolves tier one software and hardware issue resolution, the network, the Internet and new computer technology environments; effectively communicating solutions to end-users.
•Identifies, diagnoses, and resolves Level One problems for users on their personal computer software and hardware, the network, the Internet and new computer technology environments; communicates solutions to end-users.
•Provides one-on-one end-user problem resolution over the phone for approved software.

Requirements
ESSENTIAL FUNCTIONS:
•Identifies, diagnoses, tracks and resolves tier one software and hardware issue resolution, the network, the Internet and new computer technology environments; effectively communicating solutions to end-users.
•Identifies, diagnoses, and resolves Level One problems for users on their personal computer software and hardware, the network, the Internet and new computer technology environments; communicates solutions to end-users.
•Provides one-on-one end-user problem resolution over the phone for approved software.
•Coordinates and tracks the delivery, set up, and configuration of end-user desktop hardware, software and peripherals.
•Diagnoses and resolves end-user network or local printer problems, PC hardware problems and e-mail, Internet, and local-area network access problems.
•Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
•Working knowledge of the AS400 server helpful.
•Communicates job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
•Maintains a safe and secure work environment; developing personal growth opportunities.
•Supports the IT Department by defining, delivering, and supporting strategic plans for implementing information technologies.
•Helps support the IT department’s financial objectives by forecasting requirements; assisting with the annual budget; scheduling expenditures.
•Contributes to team effort by accomplishing related results as needed.



ADDITIONAL RESPONSIBILITIES:
•Adhere to company policies, procedures and regulations.
•Enable Cashman to achieve its objective of Safely Home. Everyone. Every Day.™ by promoting a positive safety culture and adhering to all company safety policies, procedures and practices.
•Report any unsafe acts or conditions.
•Deliver Cashman’s “Best Customer Experience” for all internal and external customers on a consistent basis.
•Other duties and special projects as assigned.



KNOWLEDGE, SKILLS AND ABILITIES:
•Provides timely and accurate assistance to users and achieves user service goals.
•Follows the company and department standards for Cashman’s customer experience goals.
•Performs operations duties in a timely and accurate manner.
•Effectively participates as part of the team, assisting where appropriate and requesting assistance when needed.
•Achieves customer focus by delivering high quality, cost effective service.



EDUCATION AND EXPERIENCE:
•High school diploma or G.E.D.
•Prefer two-year college level course work and Microsoft Certified Professional (MCP) or equivalent.
•Three years of providing end-user phone support for current desktop and application software including two years installing, upgrading, troubleshooting and repairing personal computers in a network environment.
•AS400 and OS400 knowledge helpful.
•Strong verbal and communications skills.



PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Professional appearance and demeanor consistent with position and responsibilities.
•Must be able to sit for prolonged periods of time in front of a computer.
•Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking.
•Self-motivated and detail oriented with the ability to work with minimum supervision.
•Must use hands for repetitive simple grasping, pushing, pulling and fine manipulation.
•Stand/walk 1-4 hours a day, and/or sit 5-6 hours a day.



WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Office environment with occasional exposure to shop and warehouse environment.
•Valid Nevada driver’s license and acceptable driving record.
•Occasional travel to other offices required.
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