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Job: Service Scheduler, FE Moran Security Solutions, Champaign, IL

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General Information


Job title:
Service Scheduler
Job location:
Champaign, IL  61820 United States
Requisition code:
Date posted:
03/25/2020
Job type:
Full-Time
Compensation:
Job Category:
Service Coordinator

Job Description


Looking for a job in a fun, fast-paced environment? Want to help protect your local community by providing world-class customer service in the field of home and commercial security?F.E. Moran Security Solutions is seeking a full-time Service Scheduler in the Champaign, IL area who can specialize in friendly customer service and efficient problem-solving!

About FE Moran Security Solutions

F.E. Moran was founded in 2003 with the belief that we can build a company unlike any other in the electronic security industry, a company that is relationship-driven and provides superior customer service, quality installations and state-of-the-art monitoring. Our mission is to build ongoing relationships by protecting people and what matters to them. We have office locations in the following metro areas: Champaign IL, Effingham IL, Carmel IN, Chicago IL, Detroit MI, and Wichita KS. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Responsibilities

Account management: creating and managing customer accounts
Handle a high level of new and current customer calls, using professional tone and exceptional judgment
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Provide basic information about products and services
Scheduling customers
Working on special projects as needed
Experience

Customer service experience is highly recommended
Excellent communication skills
Must enjoy speaking with customers while maintaining a high level of customer service
Focused on first call resolution
Comfortable working with a team as well as individually
Ability to prioritize and multitask
Positive professional demeanor
(Job number: 3862776)
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