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Job: Crew Leader, Solid Surface Care, Morrisville, NC

General Information

Job title:
Crew Leader
Job location:
Morrisville, NC  27560 United States
Requisition code:
Date posted:
Job type:
Job Category:

Job Description

Crew Leaders provide on-the-ground leadership to our Shift Leaders and Technicians by using their expertise to manage complex, multi-day projects to deliver the highest quality of preventative maintenance and restoration services for floor coverings and architectural surfaces in some of the most impressive commercial facilities in the world. The Crew Leader is the most capable field employee capable of trouble-shooting problems as they occur. They are skilled reading surface conditions, staging equipment and personnel, and maintaining organization and supervision of work teams to complete each job. The candidate should punctual, have a smart appearance, be an excellent communicator and have a proven history of leading teams in similar environments.



Work is performed primarily indoors in commercial facilities during second and third shifts hours. The noise level in the work environment is usually quiet in office settings and moderate in other situations on-Friday (Second Shift) 4/5 pm – Midnight/1 am.
Some weekend and overtime work could be required.
Shift timings are subject to last-minute changes due to client obligations.


Follow company policies and ensure others follow policy.

Follow posted schedules to arrive for work on time.

Communicate unexpected absence at the earliest opportunity.

Verify that all equipment for each job is loaded onto the vehicle

Follow tag-out procedure for faulty equipment and teach others to do the same

Load and direct others to load and unload vehicles.

Travel to job sites in a company-provided vehicle.

Refuel vehicles.

Maintain safekeeping of client property keys during work hours.

Ensure unique client security protocols and strictly adhered to.

Follow safety guidelines and operating procedures for equipment and products.

Provide on the job training to technicians and Shift Leaders. Use experience to anticipate common problems with equipment, facilities, and employees.

Troubleshoot and use initiative to overcome obstacles, keeping Operations Managers appraised at all times.

Use online portals to record all job notes and pictures to ensure each job is completed to expectation.

Stop any unsafe actions and report poor behavior to the Operations Manager

Follow the instruction of Operations Assistants and Operations Managers.

Maintain and train others to maintain cleanliness of equipment vehicles, and warehouse.

Perform advanced repairs of equipment and tools.

Check for and notify Operations Manager of low-supplies of equipment ad products.

Be accessible by phone and email for shift change notifications.

Provide feedback on Technicians and Shift Leaders as required.

Lead by example.


ØAttend team meetings.


Overnight travel to within the United States to assist other teams (consideration will be made to personal circumstances and performance)

Overnight travel to participate in specialized group training events.

Attend Performance Reviews with Operations Manager.



Minimum of 2 years of janitorial experience or experience with specialist floor maintenance.

Minimum of 2 years of supervisory experience.

Must be eligible to drive a SOLID vehicle.

English Language proficiency: Speaking, Reading, Listening and Writing.


A valid government ID – Driver's License, Green Card, Passport or other Government Identification.

Must be eligible to work within the United States.

Must have reliable transportation to and from the office.

Must have basic computer skills to be able to access training and employment information.


Must be eligible to drive a SOLID vehicle.

Experience in handling floor coverings such as carpet, tile, vinyl installation.

(Job number: 3900027)
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