The Residential Front Desk Attendant is responsible for implementing site specific Safety Plans that integrate the use of resident and community engagement, surveillance equipment and Property Management processes to create a safe and secure community environment at Thornwood House. The Residential Front Desk Attendant will support efforts concerned with implementing risk management and safety initiatives/programs.
- Drive community safety initiative
- Work closely with team members to ensure effective communication between site team including Maintenance, Community Life and Property Management
- Walk the perimeter of the property daily to observe and identify potential safety risks, security risks and undesirable conditions
- Conduct post-accident/safety investigation
- Investigate security-related incidents that may be sensitive and confidential in nature
- Create and maintain `a positive and effective working relationship with local law enforcement and fire departments
- Prepare and provide detailed reports to property management
- Walk down building to ensure compliance with property management house rules
- Respond to resident concerns and problem solving
- Be a flexible team player and able to help other departments achieve their goals
- Monitor the lobby door for residents and guests
Knowledge, Skills and Abilities:
- Ability to build and maintain positive relationships with a wide variety of stakeholders, including but not limited to: staff, volunteers, interns, and community partners
- Ability to engage, communicate and collaborate with residents of diverse socioeconomic and cultural backgrounds
- Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services
- Knowledge of human development social work and/or experience working with seniors.
- Excellent communication, organization and writing skills
- Ability to prioritize, multi-task, and be self-directed
- Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs, as required.
- High school diploma required, some college education preferred.
- 1-2 years of professional work experience
- Interest in criminal justice, social work, or community development
The Community Builders, Inc. is committed to ensuring diversity in its workplace, and candidates from diverse backgrounds are strongly encouraged to apply.