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Job: Application Administrator, Stand Together, Arlington, VA
Arlington, VA 20330 United States
Engineering and IT
Stand Together's IT capability is seeking a motivated Applications Administrator, to support the critical online services that power our business.
Successful applicants should demonstrate exceptional customer focus and careful critical thinking. We think you'll thrive in this role if you're a flexible self-starter who can adapt as the needs of our business evolve.
Your Responsibilities Include
Provide excellent support for customer requests related to supported applications
Troubleshoot application errors and manage escalation to vendor support
Develop clear documentation and trainings
Implement and enforce company IT policies and best practices
Perform software maintenance, including user and permissions management, security configuration, automations, system integrations, backup and recovery
planning, and technical change management
Support product team by providing technical expertise during design and testing of major redesigns/architectural changes
Become the internal subject matter expert and preferred support partner for users of supported applications
Knowledge and Skills You Bring to the Organization
1-2 years of application administration and/or IT customer support role, including experience configuring and troubleshooting a critical enterprise software application
Familiarity with common enterprise software products, with a focus on:
Project management software such as Jira
Customer service systems such as Zendesk
Productivity software such as Office 365 and Airtable
Automated integrations platforms such as Workato
LMS software such as SAP Litmos
Clear oral and written communication skills
Demonstrable business and technical writing acumen
Willingness to dedicate attention to detail
Project planning experience
Standout Candidates May Also Bring
Experience with administering Salesforce
Stand Together helps social entrepreneurs supercharge their efforts to help people improve their lives. We connect them with passionate partners and the resources necessary to make a greater difference.
Through our philanthropic community, we tackle some of the nation's biggest challenges so that every person has the opportunity to realize their extraordinary potential.
Stand Together partners with people from diverse perspectives and backgrounds-including people in education, business, community non-profits, and public policy-to accomplish more together than any of us could on our own.
Working at Stand Together is different from many other organizations. We have a relentless commitment to a culture based on a business philosophy called Market Based Management ® (MBM ® ). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
We believe that diversity in experiences, perspectives, knowledge and ideas fuels creativity, broadens knowledge, and helps drive success. That's why we're proud to be an equal opportunity employer and strive to treat all employees and applicants with honesty, dignity, respect and sensitivity. We welcome all qualified applicants regardless of color,race, religion, religious creed, sex, gender or gender identity, gender expression, sexual orientation, national origin, citizenship, ethnicity, ancestry, age, physical disability, mental disability, medical condition, pregnancy (including medical needs which may arise from pregnancy, childbirth, or related medical conditions), military and veteran status, genetic information, marital or familial status, political affiliation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. #PM19
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