Purpose:
To maintain customer satisfaction and uptime through the diagnosis, repair, and maintenance work on agricultural and/or turf equipment.
Responsibilities:
- Performs basic diagnostics and repairs on agricultural and/or turf equipment and established Integrated Solutions (IS) products
- Participates in both in house and John Deere Training programs required for the continued development of skills and knowledge
- Treats vehicles and any company provided tools as their own
- Maintains a clean work area for safety and efficiency of jobs being worked on
- Follows all safety rules and regulations in performing work assignments
- Completes detailed write ups of the work performed
- Accounts for all worked time on Service Delivery and for all material used in performing assigned duties
- Willing to ask questions and/or for help when needed
- Other duties as assigned by supervisor
Knowledge, Skills, Abilities, & Other
- Ability to perform basic diagnostics and any repairs along with required maintenance using special tools and equipment following technical manual procedures
- Ability to use Service Advisor or comparable computer diagnostic tools
- Ability to explain work completed both in writing and orally
- Knowledge of mechanical, electrical, and hydraulic systems used in the operation of agricultural and/or turf equipment
- Ability to lift at least 75 lbs. repeatedly
Requirements:
- Willing to travel some for training and/or to complete needed repairs on equipment
- 1+ years of experience performing service repairs
- Basic Service Technician certification preferred
- High School Diploma or equivalent experience required; Associates degree preferred
- Valid driver's license is required
- Fork lift license preferred